Contact Jordan Air Shoes

We're here to help with orders, sizing, shipping, and product questions.

  • Authenticity Guaranteed
  • Fast, Tracked Shipping
  • Easy Returns

Email Support

Our team typically replies within 1 business day.

[email protected]

Address & Hours

2741 Westfield Boulevard, Suite 108
Indianapolis, IN 46268, USA

Mon–Fri: 9:00 AM – 7:00 PM EST
Sat: 10:00 AM – 4:00 PM EST
Sun: Closed

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Prefer email? Write to [email protected]

Frequently asked questions

Every Jordan shoe passes our multi-point inspection: style code match, material verification, embroidery and Jumpman alignment, UV checks, weight and symmetry tests, and accessory audits. Only authenticated pairs are listed.

Most buyers go true to size, but wide feet may prefer half-size up due to the overlay shape at the toe. We include width notes on each Retro 4 product page.

Our search corrects common typos and routes you to the correct Jordan Brand results so you can Find Jordan Shoes fast.

Unworn pairs with original contents are eligible within our stated window. Size exchanges are prioritized when inventory allows, and our team will guide you.

Use a dry brush, apply a protector spray before wearing, and avoid soaking. We include care notes on product pages and ship guides with delicate finishes.

Visit or write to us

Jordan Air Shoes
2741 Westfield Boulevard, Suite 108
Indianapolis, IN 46268, USA
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